Customer Engagement Specialist - Drive Satisfaction & Loyalty

Join Valor Global, Inc. as a Customer Engagement Specialist and play a pivotal role in shaping exceptional customer experiences. Based in the vibrant communities of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll be at the heart of our customer service operations, ensuring every interaction leaves a lasting positive impression.

In this role, you’ll be responsible for handling customer inquiries, resolving complaints, and providing personalized support to ensure customer satisfaction. You’ll use tools like Salesforce and Zendesk to manage customer data and track interactions. With 2-4 years of experience in customer service or a related field, you’ll bring a deep understanding of customer needs and a passion for delivering outstanding service.

At Valor Global, Inc., we’re committed to fostering a culture of innovation and growth. This role offers exciting opportunities for professional development, with the chance to work on diverse projects and contribute to our mission of driving customer loyalty and satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Provide personalized support to ensure customer satisfaction.
• Use Salesforce and Zendesk to manage customer data and track interactions.
• Collaborate with cross-functional teams to resolve customer issues.
• Monitor customer feedback and implement improvements to service processes.
• Participate in training programs to enhance customer service skills.
• Maintain accurate and up-to-date customer records.
• Contribute to the development of customer loyalty programs.

🎓 Kualifikasi & Syarat

• 2-4 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve complaints.
• Strong communication and interpersonal skills.
• Familiarity with CRM tools like Salesforce and Zendesk.
• Ability to work in a fast-paced, customer-focused environment.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Certification in customer service or related fields is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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